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Frequently Asked Questions (FAQ)

If you have any other questions, feel free to reach out! We're here to help make your pet's care as smooth and comfortable as possible.

1. What services do you offer?

We provide a variety of pet care services, including:

  • Dog walking

  • Regular Drop-in visits for clients who have long work days or just need some extra help during the week

  • Drop-in visits for clients who are away on vacation

  • Playtime

  • Litter box cleaning

  • Feeding and medication administration

  • House sitting services such as watering plants, trash take out, sweeping/cleaning up pet messes and collecting mail

  • We provide loving care for all kinds of animals—not just dogs and cats, but also small pets, birds/chickens, reptiles, and more!

Visit our Services Page for more details!

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2. How do I book your services?

You can easily book by contacting us through:

For holiday services or special requests, we recommend booking in advance as spots fill up quickly!

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3. What areas do you service?

We proudly serve clients in the Chester, VA, and surrounding areas. If you’re outside of this area, feel free to reach out, and we may be able to accommodate your needs! If you are located more than 20 minutes from my location in Chester, an additional $10 mileage fee will be added to your total booking cost.

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4. What is your cancellation policy?

At Luxe Paws Pet Care, we pride ourselves on providing personalized, one-on-one care for your pets. As we operate on an appointment-only basis, each booking is carefully scheduled to ensure that every pet receives the highest level of attention and care. Because of this, cancellations affect not only our schedule but also the opportunity to assist other pets in need of our services.

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● Standard Service Cancellation (Dog Walking, Drop-In Visits, Recurring Services):

Cancellations made 24 hours or more before the scheduled service will be refunded. Cancellations made less than 24 hours before the scheduled service will be charged 50% of the service fee. If you would like to reschedule, your payment will go towards the rescheduled service.

● Vacation Services (Extended Pet Sitting/Drop-In Visits lasting longer than 4 days):

Cancellations made 7 Days or more before the first scheduled visit will be refunded. Cancellations made less than 7 days before the first scheduled visit will be charged 50% of the total service fee.

● We reserve the right to refuse the issuance of credits if you frequently cancel services (three or more cancellations within any 365-day period).

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Sickness and Emergency Cancellation Policy:

We understand that emergencies and unforeseen circumstances happen. In the event that the client or their pet becomes ill or experiences a medical emergency, Luxe Paws Pet Care will make every effort to accommodate changes or reschedule services. However, any cancellations due to sickness must be communicated as soon as possible. For cancellations related to illness, we will do our best to accommodate these changes without applying cancellation fees, though they may apply in some cases, if less than 24 hours’ notice is provided.

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In cases where the pet sitter becomes ill or is unable to perform services due to a medical emergency, Luxe Paws Pet Care will notify the client promptly and assist in arranging alternative care. If services have already been paid for, you will receive a refund or the option to reschedule.

 

Rescheduling:

If you need to reschedule your appointment, please provide at least 24 hours notice for standard services and 7 days notice for vacation services. We will do our best to accommodate your new preferred date and time.

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5. Do I need to provide my pet's food, leash, or other items?

Yes, you are responsible for providing all necessary supplies for pet care, including but not limited to:

  • A well-fitting harness or collar and leash for walks.

  • Pet food, medications, and other essentials.

  • Litter boxes, cleaning supplies, and identification tags.

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6. What happens if my pet has an emergency?

In the event of a medical emergency, Luxe Paws Pet Care will make every reasonable effort to contact you immediately and follow the instructions noted on the Veterinary Release Form. If you cannot be reached, we will seek medical care for your pet(s) from your preferred veterinarian or the nearest available veterinarian.

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7. What are your rates?

Our rates vary depending on the services requested and the duration of care. You can view our pricing on our Services Page. If you have specific needs, feel free to contact us for a custom quote.

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8. When is payment due?

Payment is due at the time of the booking request in order to secure your date. For recurring walks or drop in visits, payment is due at least 3 days prior to your scheduled walk or visit. 

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9. Can I meet you before booking?

Absolutely! ​We understand how important it is to feel confident in the care of your furry family members. That’s why we offer a personalized Meet & Greet session before your first booking. This is a great opportunity for you and your pet to meet us, ask questions, and ensure we’re the perfect fit for your needs.

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During the Meet & Greet, we’ll discuss your pet’s routine, preferences, and any special requirements they may have. It’s also a chance for your pet to get comfortable with us in a relaxed setting. We want to make sure both you and your pet feel completely at ease before we begin our journey together.

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The $25 payment for the Meet & Greet will go towards the total booking price of your first service, so you can feel confident knowing this initial session is an investment in your pet’s care and happiness.

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10. How far in advance should I book holiday services?

The holiday season is our busiest time! We recommend booking as early as possible to secure your spot—preferably 4-6 weeks in advance.

 

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11. How do I leave a review?

We love hearing from our clients! You can leave a review on our Facebook Page and on Google. 

Your feedback matters! At Luxe Paws Pet Care, we strive to provide the best care possible for your furry family members. Leaving a review helps us grow and continue to improve our services. Here’s why it’s important:

  • Help Other Pet Owners: Your experience can help other pet parents make informed decisions when choosing reliable, loving care for their pets.

  • Support Local Business: Reviews play a huge role in supporting small businesses like ours. By sharing your thoughts, you help us reach more pet owners in our community.

  • Improving Our Services: We value your feedback. Whether it’s positive or constructive, your input helps us refine and enhance the care we provide to meet the highest standards.

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